The words you choose are the most important, however, the ‘way’ you deliver them makes all the difference in the outcome.
In this article, Dr. Andrew Arnold talks about how you can use tonality to enhance your voice effectiveness.
Of course, there are many ways to improve your communications:
- Articulation
- Appropriate hand movements
- Physical postural movement and body language
- Raising and lowering the tone of voice to emphasize points.
Let’s focus on #4.
Cate Schreck in her book, ‘The A-Z of service excellence’ describes the 4-E’s of an effective voice.
- Expressive
- Enunciate
- Engage
- Energise
She goes on to describe how varying your tonality, pitch and rate will help make what you say more engaging and interesting as well as improving clarity.
Pronouncing and articulating words correctly much like a trained singer, honors your message, and you. It is easy to become slack, drop the odd consonant or even add slang. Try to avoid this as it gives a subliminal message that you really don’t care that much about what it is your trying to convey.
As wellness practitioners, we want to engage and enroll our clients in who we are and what we offer. Make sure your voice is the right volume, smooth, pleasant to listen to. Practice talking slowly and intentionally and avoid complaining about things that may or may not be relevant. Remember, if you’re in an angry mindset prior to the conversation this will most likely set the tone.
Finally, Cate talks about feeling energized. Your clients want to see that you are as, if not more excited about what you are offering than they might be. If you can convey your passion you are way more likely to enroll the client in your wellness journey.
About the Author:
Dr. Andrew Arnold is a Chiropractor and Founder of the Million Dollar Wellness INTERN program.