Privacy Policy


We are committed to protecting the privacy of client information and to handling your personal information in a responsible manner in accordance with the Privacy Act 1988 (Cth), the Privacy Amendment (Enhancing Privacy Protection) Act 2012, the Australian Privacy Principles and relevant  State and Territory privacy legislation (referred to as privacy legislation). 

This Privacy Policy explains how we collect, use and disclose your personal information, how you may access that information and how you may seek the correction of any information. It also explains how you may make a complaint about a breach of privacy legislation.

This Privacy Policy is current from 1st August 2020 and is reviewed annually. From time to time we may make changes to our policy, processes and systems in relation to how we handle your personal information. We will update this Privacy Policy to reflect any changes. Those changes will be available on our website and in the practice.


We collect information that is necessary and relevant to provide you with online training content and manage our business. This information may include your name, address, date of birth, gender, credit card details and contact details. This information is be stored on our computer records system and in the cloud.

We collect information typically via online forms.  

Use and Disclosure

We will treat your personal information as strictly private and confidential. 

We may disclose information about you to our team to carry out activities on our behalf. We impose security and confidentiality requirements on how they handle your personal information. 

Data Quality and Security 


We will take reasonable steps to ensure that your personal information is accurate, compete, up to date and relevant. For this purpose a team member may ask you to confirm that your contact details are correct at the time of registration or whilst you are completing online training. We request that you let us know if any of the information we hold about you is incorrect or out of date. 

Personal information that we hold is protected by:

  • securing our premises; 
  • placing passwords and varying access levels on databases to limit access and protect electronic information from unauthorised interference, access, modification and disclosure; and 
  • providing locked cabinets and rooms for the storage of physical records. 


If you believe that the information we have about you is not accurate, complete or up to date, we ask that you contact us in writing (see details below). 


You are entitled to request access to your personal information. We request that you put your request in writing and we will respond to it within a reasonable time. 


If you have a complaint about the privacy of your personal information we request that you contact us in writing. Upon receipt of a complaint we will consider the details and attempt to resolve it in accordance with our complaints handling procedures. 

Overseas Transfer of Data

We will not transfer your personal information unless we have your consent.


Please direct any queries, complaints, requests for access to medical records to:

The manager